Customer Behaviour towards Internet Banking: A Study of.
THE IMPACT OF INTERNET BANKING ON THE USE OF BANKING SERVICES by Grui Anton Thesis Supervisor: Professor Tom Coupe The study adds to literature investigating insights from Internet banking diffusion through banking markets. It mainly contributes with referring to individual level.
Customer Behaviour towards Internet Banking: A Study of the Dormant Users of. Saudi Arabia. by. Bader M Almohaimmeed. A thesis submitted to. The University of Birmingham. For the degree of. DOCTOR OF PHILOSOPHY. Birmingham Business School. The University of Birmingham. January 2012.
This thesis focusses on determining the impact of digital banking services on customer experience and financial performance. The research in the thesis uses a mixed methods approach, utilising bank financial reports, interviews and questionnaires to achieve important results and contribute to knowledge in practice, and in related services, marketing and e-commerce theories. The research.
Certified that Ms. Shiffu Abrol, a registered candidate for the degree of Ph. D. in Commerce, has completed her research work. The exact title of her thesis is “Impact of Internet Banking on Customer Satisfaction and Business Performance”. She has worked under my supervision and the work is worthy of consideration for the award of.
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The aim of this thesis is to investigate the determinants of the behavioural intention of Internet banking adoption among individual members of a corporate customer’s buying centre, and to compare the difference between adopters (corporate customers) and non-adopters (companies that do not currently use Internet banking) with an emphasis on the factors that influence the adoption of Internet.
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